Good to know

Questions,
clearly answered.

Helpful answers about services, products, appointments, pricing, booking and the communities Heart n Soul covers across the Northern Rivers.

Services

Services questions

01What types of cleaning do you offer?

We provide regular housekeeping, one-off deep cleans, spring cleans, move-in/move-out cleans, post-renovation cleans, holiday rental cleaning, office cleaning and customised cleaning plans.

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02What is included in a regular clean?

A regular clean generally includes dusting, vacuuming, mopping, kitchen cleaning, bathroom cleaning, emptying bins, making beds (if requested) and general tidying. We tailor every clean to your home’s needs.

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03Can I customise my cleaning service?

Absolutely. Every home is different. We work with you to create a cleaning plan that suits your lifestyle and priorities.

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04Do you offer regular weekly or fortnightly cleaning?

Yes. Regular clients receive priority scheduling and enjoy the convenience of a consistently clean home without having to think about it.

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Products

Products questions

01Do you bring your own cleaning supplies?

Yes. We bring professional-quality eco-friendly cleaning products and equipment. If you have specific products you’d like us to use, we’re happy to accommodate where possible.

02Are your cleaning products safe for children and pets?

Yes. We prioritise environmentally friendly, non-toxic products that are safe for families, pets and your home.

Appointments

Appointments questions

01Do I need to be home during the clean?

Not at all. Many of our clients provide access before they leave for work or while they’re away. We treat every home with the utmost care, respect and confidentiality.

02Do you send the same cleaner each visit?

Whenever possible, yes. We know consistency matters, and we aim to send the same trusted cleaner for your regular service.

03How long will my clean take?

The length of each clean depends on the size of your home, its condition and the services requested. We’ll provide an estimate before your appointment.

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04What happens if I need to reschedule?

Life happens. We simply ask for as much notice as possible if you need to change or cancel your booking.

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Booking

Booking questions

01How much does cleaning cost?

Pricing depends on the size of your home and the type of service required. Contact us for a personalised quote with no obligation.

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02How do I book?

Simply complete our online booking form or contact us by phone or email. We’ll confirm your appointment as quickly as possible.

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General

General questions

01What areas do you service?

We proudly service Byron Bay and the surrounding Northern Rivers, including Brunswick Heads, Ocean Shores, Mullumbimby, Bangalow, Suffolk Park, Lennox Head and nearby areas. If you’re unsure whether we cover your location, simply get in touch.

Ask about your area
02Are you insured?

Yes. We are fully insured, giving you complete peace of mind while we work in your home.

03Why choose Heart n Soul Cleaning?

We’re more than cleaners—we’re housekeepers who genuinely care. Our team is reliable, respectful, detail-oriented and committed to creating calm, healthy homes using eco-friendly products and exceptional service. Our mission is to help you reclaim your time so you can focus on what matters most.

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Ready when you are

Still wondering
about something?

Start a general conversation or use the guided booking form when you are ready to share the details of your space.

Call or text Andrea 0473 481 149

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